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Shipping and Returns

 REGION STANDARD SHIPPING FREE SHIPPING DELIVERY
USA $4.95 Orders $50+ 2 - 5 Days
CANADA $7.95 Orders $50+ 5 - 10 Days
UK & EU* $14.95 Orders $100+ 5 - 15 Days
International $24.95 Orders $150+ 10 - 30 Days

 

*For our UK customers - please note that UK Border Force is currently inspecting ALL shipments from the United States. This will not only result in delays with your delivery but you may incur some additional charges. We have absolutely no control over this process and can only sympathise with any customers who are affected.

In summary:

Goods Value Customs Charges applicable
£0.01 to £15 - No customs duty
- No Import VAT**
£15.01 to £135 - No customs duty
- Import VAT due
£135.01 and greater - Customs duty due, 
- Import VAT due

Further information can be found at:

UK Government Guide for International Post Users

 

A problem with your order?

We have invested a lot of time and effort in making sure that your lovely new makeup reaches you in perfect condition. However, we’re only human and sometimes we make mistakes too. But don’t worry, we pride ourselves on fixing things. Just let us know what the problem is and we’ll do everything we can to put it right. Contact us at support@zanzibeauty.com

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

* Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@zanzibeauty.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@zanzibeauty.com and send your item to:

ZANZI BEAUTY LIMITED
243 Root Street, Suite 400
Olean, NY  14760
USA

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to:

ZANZI BEAUTY LIMITED
243 Root Street, Suite 400
Olean, NY  14760
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.